Privacy Policy

Zarfishan Royalè ("we", "us", "our" or "the Company") respects your privacy and is committed to protecting personal information entrusted to us through this website, our online services, enquiries, purchases and other customer interactions.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in accordance with applicable laws and regulations of India, including the Digital Personal Data Protection Act, 2023 and applicable rules and consumer protection requirements.

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1. Information We Collect

Depending on how you interact with us, we may collect:

• Name and contact details.
• Email address and telephone or mobile number.
• Billing, delivery and correspondence information.
• Information relating to jewellery, gemstone or bespoke requirements.
• Order, enquiry, quotation and transaction details.
• Information voluntarily submitted through contact or enquiry forms.
• Website usage, device, browser and technical information.
• Cookie and similar technology information where applicable.

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries and requests.
• Process and fulfil orders.
• Prepare quotations and bespoke jewellery requirements.
• Arrange delivery and provide after-sales assistance.
• Process payments through authorised payment providers.
• Communicate important information regarding your order or account.
• Improve our website, products and customer experience.
• Prevent fraud, misuse and unauthorised activity.
• Meet legal, regulatory, accounting and taxation obligations.

3. Lawful Processing

We process personal data only for lawful and legitimate purposes. Where consent is required under applicable law, we will seek consent in an appropriate manner. Where processing is necessary for an order, service, legal obligation or other permitted purpose, we may process the relevant information for that purpose.

4. Payment Information

Payments may be processed through third-party payment gateways or financial institutions. Unless expressly stated otherwise, we do not intend to store complete debit card, credit card, banking or other sensitive payment credentials on our website servers.

Payment providers may process information according to their own privacy policies and applicable security requirements.

5. Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including payment processors, logistics partners, website hosting providers, technology providers, professional advisers and service partners.

We may also disclose information where required by law, court order, governmental authority or regulatory requirement.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate interests.

8. Your Privacy Rights

Subject to applicable Indian law, you may have rights relating to your personal data, including requesting information about processing, correction or updating of inaccurate information, withdrawal of consent where applicable and grievance redressal.

Requests may be submitted using the contact details provided below. We may need to verify your identity before processing a request.

9. Children's Privacy

Our services are not intentionally directed towards children. We do not knowingly collect personal information from children except where permitted by applicable law and with appropriate authorisation.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, social networks or other external services. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements. The updated version will be published on this page with the revised date.

12. Contact & Grievance Redressal

If you have a privacy question, request or grievance relating to personal data, please contact us: